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Ethics and Integrity

Testimonials

Hi, I just happened across your site while getting ideas for my wire wrap gemstones and sea glass.

The fact that you give away information, don’t insist personal information, has bought my business already.

To add to the joy (yes, I’m prone to hyperbole but I’m absolutely enchanted with your business model), you add stone treatment information rather than burying it somewhere.

It’s very important to me to be able to tell my customers the what’s been done to their stones, the quality, source and composition of the gems they buy.

I believe I’m the only vendor to have the FCC and AGIA disclosure booklets available at any festival I’ve attended.

You have a customer now and, if OK, I will use your page on stone treatments, with proper attribution of course, as a handout at my next festival the end of this month.

Brightest blessings,

Liz

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Stone Treatment Codes

(B) block
(D) dyed
(E) enhanced
(H) heated
(I) irradiation
(M) man made - synthetic
(N) natural
(O) oiled
(P) pressed
(S) stabilized

FAQ


What forms of payment do you accept?


Customers can make secure online payments through Paypal or with any credit card safely and securely. We never see your credit card information.



How much is shipping to the USA?



Order over $39


FREE USPS 1st Class Mail with delivery confirmation

Recommended upgrade to Priority Mail is $3.99

Insurance is $3.95 for orders $39 to $200, $6.95 for orders $200-$500, $12.95 orders over $500.



Order under $39 


Shipping is $3.99 for USPS 1st Class Mail with delivery confirmation

Upgrade to Priority Mail, insurance included, for $5.95



ALL Orders $250 and up must pay for insurance and signature confirmation


Priority Mail shipping is free on orders over $250

$250 to $499 mandatory insurance is $8.95

$500 to $2000 mandatory insurance is $12.95


Your shipping is still free but you are required to pay for insurance. We created this procedure due to the number of large orders we were receiving that were made by fraudulent methods and we could not absorb this expense on orders that are deep wholesale.


Your package to the USA will be shipped within 48 hours of receipt of payment for your order Monday through Friday except for holidays and unforeseen circumstances.


Turquoise Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance.



How much is shipping to Canada?


  • Order up to $150 Canada 11.99 USPS 1st Class Mail not insured
  • Order up to $150 Canada 15.99 1st Class Mail Insured
  • Order $150 to $250 Canada $19.99 First Class Mail Insured
  • Order up to $250 Canada $29.99 Priority Mail Insured
  • Order $250 to $500 to Canada $49.99 Priority Mail Insured
  • Order $500.01 to $1500.00 $69.99 Priority Mail Insured


Please read the insurance section below in bold type.


If your package is extra heavy, there may be an additional charge. If your package is smaller or lighter there may be a refund to your payment method for the actual cost of shipping. We will invoice you for the additional charge before we ship. You may contact us by calling 509-826-5569 for clarification. Your package will ship within 48 hours on business days barring complications. Semi precious beads are duty-free to Canada; therefore if you are charged a fee at customs you should request the return of same.


Turquoise Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance.




Do you ship internationally? If so, how much is it?


We ship anywhere that the USPS provides service. This includes Canada, Australia, Japan, New Zealand and most European Union countries. Orders $75 or more must be shipped with insurance.


  • Order under $75 International USPS 1st  class shipping without insurance $10.99.
  • Order under $75 Priority Mail International USPS Insured $34.95
  • Order $75-$500 International USPS Priority Mail Insured $39.95 (small items)
  • Order $75-$500 Express Priority Mail Insured (smaller items) $54.95
  • Order $500-$1000 Priority Mail Insured $65.95 (rate for heavier or bulky packages under $500)
  • Order $500-$1000 Express Priority Mail Insured (superior delivery time) 99.95


If your package is smaller or lighter there may be a refund to your payment method for the actual cost of shipping. Your order will ship within 48 hours on business days barring complications and USPS quotes delivery time as being from 7 to 14 days. Your order can be delayed in your local customs office for as long as a month, yet this seldom occurs. Magpie Gemstones is not responsible for lost orders. It is the customer’s decision regarding the purchase of insurance so please assess the risk of your countries’ delivery service. If you feel you need a tracking number for your package you will need to select Express Mail Insured. Turquoise Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance.



How do I buy wholesale?


Magpie Gemstones provides advantageous pricing for everyone as well as considerable discounts for purchases amounting to $75 or more (see below). We do not have a separate price scale for wholesale as our prices are already at or below that level. The following discounts are calculated automatically in your cart. There are no minimum order amounts and no buyer requirements to purchase from the website. Special promotional discount codes are only valid at the time of purchase. It is the buyer's responsibility to use the promotional code. The prices shown on this site are some of the lowest in the industry.


  • $75     10% 
  • $150   15% 
  • $200   20% 
  • $350   25% 
  • $500   30% 
  • $1000 37%

There are no minimum order amounts and no buyer requirements to purchase from the website.



Note On Wholesale.

Washington State residents who wish to buy wholesale (not pay Washington State Tax because they resell) will need to contact us to set up an account. Clients from states other than Washington are not charged sales tax.




Do you accept returns?


We accept returns within 14 days of the shipping date if merchandise is returned in its original condition. If your order falls below the free shipping amount your refund will be adjusted for the shipping fee. This occurs when the merchandise you return adjusts your total purchase to less than $39. If the returned items modify your total such that it falls into a different discount code, this will also be factored in. If you wish further clarification, please feel free to email magpie@magpiegemstones.com . Some returns over 14 days are accepted but must be approved. They will include a 20% restocking fee if we are able to accept the return and can only be refunded with a store credit. Our SUPER SALE and Close Out items are not refundable, nor are any items purchased during one of our store-wide sales. Return postage is the purchaser's responsibility.




Do you have a catalog or show room?


We are strictly an online store and do not have a printed catalogue or showroom. Texas Magpie is a sole distributor of our gems and sells at trade shows. Please check the schedule to see if and when we will be in your area.




Do you have a disclaimer?


Why yes we do! The information presented on our site is accurate to the best of our knowledge. We do not misrepresent our products and apologize for any mistakes that are inadvertently made.




Do you backorder or take special orders?


We don’t back order merchandise since our inventory is constantly changing. At times we are able to reorder merchandise; however, the new price may differ from the original. We can arrange for custom or special orders to be made in the factory in China or India. Lead time on these orders is at least 6 weeks. We require a deposit on all special or custom orders and a minimum of twenty strands is required for custom designs.




Do I have to order online?


Magpie Gemstones can take your order off-line if you prefer. Email us or give us a call at 509-826-5569.




What are your Terms of Service?


  • All information on this website is the property of Magpie Gemstones or authorized to use, including pictures, descriptions, articles, and videos. Use of any property on this website without the consent of Magpie Gemstones is prohibited.
  • You will not hold Magpie Gemstones and Turquoise Magpie liable for any errors on this website, nor will Magpie Gemstones and Turquoise Magpie be held responsible for any and all accidents or injuries resulting from the use of any item purchased on this website. All information is for your use and is informational only. Information and pricing are subject to change.
  • All shipping is with USPS. Turquoise Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance.
  • Returns are accepted when returned within 14 days of the shipping date if merchandise is returned in its original condition and they are not sales items.
  • If your order falls below the free shipping amount after the return is subtracted, your refund will be adjusted for the shipping fee. This occurs when the merchandise you return adjusts your total purchase to less than $39. If the returned items modify your total such that your order falls into a different discount, this will also be factored in. If you wish further clarification, please feel free to email.




I have a question not listed here. How do I contact you?


Please email us at magpie@magpiegemstones.com or call 509-826-5569. If we are unavailable, the answering system will pick up and we will return your call as soon as possible.

 

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