FAQ

What forms of payment do you accept?

Customers can make secure on line payments through Paypal or a credit card.

How much is shipping to the USA?

• Order over $39 FREE  USPS 1st Class Mail with delivery confirmation
• Order under $39 $3.99  USPS 1st Class Mail with delivery confirmation
• Priority Mail option $5.95
• Order under $39 and need insurance $6.95
• Add Insurance options $3.25 for orders $39 to $200, $4.95 orders over $200.

Your package to the USA will be shipped within 24 hours of receipt of payment for your order Monday through Friday except for holidays and unforeseen circumstances.

Turquoise Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance.

How much is shipping to Canada?

• Order  to $74.99 Canada 5.99 USPS 1st Class Mail not insured
• Order  $75 to $149.99 Canada $10.99 USPS 1st Class Mail not insured
• Order under $75 to Canada $12.99 Insured
• Order $75 to $199.99 to Canada $26.99 Insured
• Order $200 to $499.99 to Canada $49.99 Insured

Please read the insurance section below in bold type.

If your package is extra heavy, there may be an additional charge. We will invoice you for the additional charge before we ship. You may contact us by calling 512-392-3091 for clarification. Your package will ship within 48 hours on business days barring complications. Semiprecious beads are duty free to Canada; therefore if you are charged a fee at customs you should request the return of same.

Turquoise Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance.

Do you ship internationally? If so, how much is it?

We ship anywhere that the USPS provides service. This includes Canada, Australia, Japan, New Zealand and most European Union countries. Orders $75 or more must be shipped with insurance.

• Order under $75 International USPS 1st  class shipping without insurance $9.99.
• Order under $149.99 International USPS Insured $29.95
• Order $150-$499.99 International USPS Priority Mail Insured $59.95
• Order under $500.00 Express Mail Insured $99.95

Your order will ship within 48 hours on business days barring complications and USPS quotes delivery time as being from 7 to 14 days. Your order can be delayed in your local customs office for as long as a month; yet this seldom occurs. Magpie Gemstones is not responsible for lost orders. It is the customer’s decision regarding the purchase of insurance so please assess the risk of your countries’ delivery service. If you feel you need a tracking number for your package you will need to select Express Mail Insured. Turquoise Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance.

Can I combine ebay purchases with purchases from this store?

Yes. Purchases on eBay are invoiced and paid separately from store purchases; however, they may be shipped together. Please email us so your multiple orders can be tracked and not shipped seperately.

How do I buy wholesale?

Magpie Gemstones provides advantageous pricing for everyone as well as considerable discounts for purchases amounting to $75 or more (see below). We do not have a separate price scale for wholesale as our prices are already at or below that level. The following discounts are calculated automatically in your cart. There are no minimum order amounts and no buyer requirements to purchase from the web site. Special promotional discount codes are only valid at the time of purchase. It is the buyer's responsibilty to use the promotional code. The prices shown on this site are some of the lowest in the industry.

• $75     10% 
• $150   15% 
• $200   20% 
• $350   25% 
• $500   30% 
• $1000 37%

There are no minimum order amounts and no buyer requirements to purchase from the web site.

Note On Wholesale.

We are presently moving the business from Texas to Washington State and we are not taking resale forms at this time. Please check back later when more information will be available.

Do you accept returns?

We accept returns within 14 days of the shipping date if merchandise is returned in its original condition. If your order falls below the free shipping amount your refund will be adjusted for the shipping fee of $3.99 or $5.99 (for Canadian orders). This occurs when the merchandise you return adjusts your total purchase to less than $39. If the returned items modify your total such that it falls into a different discount code, this will also be factored in. If you wish further clarification, please feel free to email turquoisemagpie@gmail.com . Some returns over 14 days are accepted but must be approved. They will include a 20% restocking fee if we are able to accept the return and can only be refunded with a store credit. Our SUPER SALE and Close Out items are not refundable, nor are any items purchased during one of our store wide sales.

Do you have a catalog or show room?

We are strictly an online store and do not have a printed catalogue or show room. We do a few select gem shows where you can see the beads. Please check our schedule to see if and when we will be in your area.

Do you have a disclaimer?

Why yes we do! The information presented on our site is accurate to the best of our knowledge. We do not misrepresent our products and apologize for any mistakes that are inadvertently made.

Do you backorder or take special orders?

We don’t backorder merchandise since our inventory is constantly changing. At times we are able to reorder merchandise; however, the new price may differ from the original. We can arrange for custom or special orders to be made in factory in China or India. Lead time on these orders is at least 6 weeks. We require a deposit on all special or custom orders and a minimum of twenty strands is required for custom designs.

Do I have to order online?

Magpie Gemstones can take your order off-line if you prefer. Email us.

What are your Terms of Service?

• All information on this web site is the property of Magpie Gemstones or authorized to use, including pictures, descriptions, articles and videos. Use of any property on this web site without the consent of Magpie Gemstones is prohibited.
  
• You will not hold Magpie Gemstones and Turquoise Magpie liable for any errors on this web site, nor will Magpie Gemstones and Turquoise Magpie be held responsible for any and all accidents or injuries resulting from the use of any item purchased on this web site. All information is for your use and is informational only. Information and pricing are subject to change.
  
• All shipping is with USPS. Turquoise Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance.
  
• Returns are accepted when returned within 14 days of the shipping date if merchandise is returned in its original condition and they are not sales items.
  
• If your order falls below the free shipping amount after the return is subtracted, your refund will be adjusted for the shipping fee of $3.99 or $5.99 (for Canadian orders). This occurs when the merchandise you return adjusts your total purchase to less than $39. If the returned items modify your total such that your order falls into a different discount, this will also be factored in. If you wish further clarification, please feel free to email.
  

I have a question not listed here. How do I contact you?

Please email us at turquoisemagpie@gmail.com or call 512-392-3091. Please call 10am to 5pm central time. If we are unavailable, the answering system will pick up and we will return your call as soon as possible.